Patient Information

At the office of John M. Jackson Jr., DMD, P.C., our goal will always be to treat our patients with the respect they deserve and provide them with a comfortable and home-like environment where they will receive the highest quality of dental care available.

First Visit

Dental Care

During your first non-emergency appointment in our office, Dr. Jackson will complete a comprehensive oral evaluation and listen to your questions and concerns. This comprehensive oral evaluation will include any necessary low radiation digital x-rays, examination for tooth decay, periodontal disease, temporomandibular joint (TMJ) and bite problems, and head/neck cancer exam. You and Dr. Jackson will have the opportunity to evaluate and discuss your concerns and individual dental findings. More complex issues may require that Dr. Jackson study the information and formulate a plan to be reviewed at a later consultative appointment.

Before any treatment is initiated, we discuss any concerns or desires you may have about your treatment and comfort. We listen carefully to understand your individual needs and values.

Appointments

Patient Dental Forms

Our general office hours are Monday through Thursday 8 am to 4 pm. The office is closed during lunch time from noon to 1:30 pm. On Fridays our office hours are 8 am to noon.

We respect our patients' time and make every effort to remain on schedule. Therefore, we ask that you also do your very best to also be on time for your dental appointments. We appreciate 24 hours notice should an appointment need to be changed. Each appointment time is reserved only for you. We do not double book appointments.

Forms

We try to make our appointment process as convient as possible. Below you will find our Patient Registration form. If you are a new patient, please fill out the form and bring it with you to your first appointment.

Registration Form


Insurance

We strongly feel that our patients deserve the very best possible dental care we can provide. At all times, you can be confident that we will always provide you with our best services without regard to the limitations imposed by your insurance coverage. In an effort to maintain this high quality of care, we would like to share with you some facts about dental insurance.

Your dental plan is a form of compensation provided by your employer. There are literally hundreds of plans, each unique in its scope and coverage. You can expect the carrier (insurance company) to reimburse you for a portion of our fee. That portion is determined by the contract between your employer and the insurance company. The higher the premium paid by your company, the more generous the reimbursement. Since most insurance carriers base their benefits on a schedule of average fees over diverse geographic and economic regions, our fees may be higher than their “reasonable and customary” fees. We urge you to be fully aware of the provisions of your dental plan.

Although we are not a party to the contractual arrangement between your insurance company and your employer, we do want to help you receive the maximum reimbursement to which you are entitled. As a convenience to you we will help you process your insurance claims in order for you to receive this maximum benefit. We will also gladly provide dental x-rays and a written diagnostic report should your insurance company have any questions about the services provided.

Please be assured that our office will do our very best to assist you in maximizing your insurance benefits for dental treatment. Please contact us if you have any questions regarding our handling of insurance matters.

Financial Policies

In order to help us minimize bookkeeping costs which in turn help us to keep our fees at their present level, we request payment at the time treatment is rendered. If you have dental insurance, we do request that unless you are paying in full, you assign benefits to us. We ask that you pay your estimated portion of the fee (including deductibles) at the time of service. Please do not hesitate to discuss your treatment plan or fees with us.

Infection Control

Our office meets or exceeds the guidelines issued by the Center of Disease Control and the American Dental Association.

Our handpieces are sterilized in a high pressure steam autoclave after every patient use.
We use as many disposable items as possible. Anesthetic cartridges and needles, water-air syringe tips, saliva suction tips, etc., are all discarded after single patient use.
The staff's practice of using gloves and changing them before every patient is never violated.
Before and after each patient, all work surfaces, chairs, lights and units are disinfected with a strong bactericidal and viricidal agent.
Training of our staff is an ongoing process with the in-office review of sterilization procedures as well as continuing education courses to learn the latest techniques.